Our guarantees

General Terms & Conditions

All purchasers of electronic equipment from 3Rs acknowledge and agree that: 

For questions, concerns or to report problems with purchased equipment, please send an email to Chris at technology@ruths.org

Please Note: The following guarantees do not apply if it is determined that the equipment has been mistreated by the user. 


Guarantees for Damaged or Defective Equipment

10 Day Money Back Guarantee

Every attempt is made by 3Rs to ensure that all computer equipment is in good working condition prior to sale. 3Rs must be notified within 10 days of receipt if purchased equipment is found to be unsatisfactory by the buyer. The equipment may be exchanged for the same or similar item of equal value or the purchaser will be given a full refund of the purchase price.

Please note: We receive many items that are one of a kind. 3Rs cannot offer a comparable replacement for one of a kind items found to be defective or otherwise unsatisfactory. In such cases 3Rs will refund the full purchase price if 3Rs is notified of any problems within 10 days of receipt by the purchaser. 

Projector bulbs are not guaranteed more than 10 days from purchase.


30 Day Exchange or Replacement Guarantee

If purchased equipment fails or is found to be defective, 3Rs must be notified within 30 days of receipt by the purchaser. If it is determined that the equipment cannot be repaired, it will be replaced without cost. If a replacement is unavailable, comparable equipment will be offered for replacement.


90 Day Exchange or Replacement Guarantee for Bulk Purchases

Schools and non-profits that purchase ten (10) or more of the same item* will have 90 days to assess the equipment for damage or defects. If it is determined that any damaged or defective equipment cannot be repaired, it will be replaced without cost. If a replacement is unavailable, comparable equipment will be offered for replacement. 

*Items must all be the same brand and model number.

**If equipment fails to work, is not repairable and has not been mistreated by the user, it will be replaced without cost. This guarantee does not include the loss of data, diminished battery life, viruses, or failure of the Operating System.